[NO] Moose Partial by Sugar N Spice Costumes


General InformationGives some information about the item and the person writing the review.


About the Reviewer

Reviewer

Furaffinity: rainbow-moose

Relationship With Maker

The maker is NOT a friend

Prior Experience

Yes I owned one prior to this

Informed Maker of Issues

Yes, the feet were the wrong colors. I was issued a refund.
I was too worried I’d never see the tail again, so I never told them that the tail was unacceptably small compared to the reference image.
I was too worried they wouldn’t send the head back so I fixed the horns which were originally much too small.

Wear Time

25+ hours
About the Maker

Maker

Commission Information

Type: Partial
Style: Toony
Shipped From: USA

Species

Canine / Goat hybrid
Filed under Canidae, with horns, antlers, or spikes

Made in Year

Transaction Information

$1050 USD paid in installments
Filed under $1000 - $2999.

Estimated Completion Time (ETA) Accuracy


Date of Review

February 4, 2019

Buy/Commission Date
December 2015
Completion/Ship Date
March 2018
Item Completion Time (?)

Item Being Reviewed

Moose partial in a toony style as a commission.

Character Concept Art

Photos of Completed Product

HeadGives information about the head of the costume. If reviewing a set of ears, the answers would also go in this section.


Wear Satisfaction How satisfying this piece is to wear with regard to comfort, fit, material quality, etc.

It is very comfortable. The fit is perfect and it’s very soft. It’s lined with a silk-like material and cleaning is easy.
I can breathe easily. I do wear glasses in suit and they do tend to get fogged.
Vision is great.

Appearance Satisfaction How satisfying this piece is to look at with regard to material quality, design, how closely it matches the concept, etc.

The head is very cute. Symmetry is great except for a slight misalignment with cheek spots.
The shaving is even and nice.
There is a weird crease along the jawline on both sides where the foam is obviously put together. It results in a joker-smile scar look, which I really dislike.
The fur is soft and good quality and the facial expression is perfect.
It matches the concept art mostly, the horns were TINY so I made some of my own to add.

Hands and FeetGives information about the hands and/or feet of the costume.


Wear Satisfaction How satisfying this piece is to wear with regard to comfort, fit, material quality, etc.

Both hands and feet fit nicely! They’re lined in a soft material and are sturdy.

Appearance Satisfaction How satisfying this piece is to look at with regard to material quality, design, how closely it matches the concept, etc.

The hands are very cute but are missing claws.
The shaving is even and the stitching around the paw pads is quite messy.

The feet are the wrong shades of brown and lack claws.

The missing claws are very different from the concept art.

TailsGives information about any tails the costume may have.


Wear Satisfaction How satisfying this piece is to wear with regard to comfort, fit, material quality, etc.

The tail is comfortable and the colors are correct

Appearance Satisfaction How satisfying this piece is to look at with regard to material quality, design, how closely it matches the concept, etc.

The tail is entirely too small. The reference image had a thick, floor dragging tail. The tail I received it small, thin and hangs limp like a dead rodent.

The fur is nice and the right colors, it’s even and clean and good quality.

OverallHow satisfied the reviewer is with the overall buying experience, including their interactions with the maker and the resulting final product.


Product Satisfaction How satisfied the reviewer is with the overall look and feel of the costume in its entirety.

How well does everything fit together and match up?

The head, hands and tail are all the same colors and fur lengths and they match together nicely.
The feet are the wrong shades of brown but the fur length is the same.

Overall Project Quality

I love the head and hand paws. The tail is entirely too small and the feet were the wrong colors.

Purchase Process Details the interactions between the customer/reviewer and the maker of the item with regard to the buying process.

Initial Contact

Initially contacted the furaffinity. They replied very quickly at first and got all the money and measurements.

Maker Response Time

Terrible. They hid accounts and refused to answer for months at a time.

Maker Professionalism

They were very pleasant but not professional at all. They lied about when it was finished and missed at least 4 deadlines. They also jumped around accounts and I had to contact them at at least 4 places before getting one response months later.

Project Completion Time

It took 2 years to complete and at least 4 deadlines were missed. I was kept in the dark a lot of the time and blatantly lied to about whether or not my suit was finished.

Rating

FursuitReview scores by having the reviewer answer the following question:
"Would you recommend this maker to another?"

NO!
This review has been marked with a negative rating.
This means the reviewer would NOT recommend Sugar N Spice Costumes unless they significantly change their practices.


Final Comments

This maker made an adorable suit. But their business practices are not sound.

They told me the suit was done, without my prompting, on July 23rd, 2016.
The next note they sent me was in April, 2017 saying the suit needed eyes, after I actually asked.
They told me it would be done at 4 different deadlines, all were missed.
They account hopped and hid from myself and other commissioners and their questions for over 2 years.
They took so long answering my little questions that I’m honestly too afraid to even bring up the tail size or horn size out of fear of never seeing my suit again. I fixed the horns myself, but I can’t fix the tail as they refused to send me the furs for it (I paid them for these furs and never received them).



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10 Responses

  1. Rebecca says:

    Just wanted to mention one thing. Extra fur is paid for out of the makers earnings. They have a right to keep that fur and to say otherwise is wrong.

  2. Ziggu the Rat says:

    Ouch, 2 years of waiting and mostly in the dark, I know that feeling… And I thought I had to wait such a long time to get mine! :s

  3. Moose says:

    For some reason it’s not showing my reply.
    @Rebecca, I paid for the suit in 2015, in 2017 I paid EXTRA for fur to be sent to me.
    I have proof of this in an artist beware.

    If anyone wants proof of anything in this review, my FA is linked in the review. You’re welcome to contact me at any time!

  4. Cam says:

    I’m currently in the same boat with this maker. They needed ‘A single Emergency Commission’ to help them leave a con. I agreed and paid the first installment that night. We spoke over getting it completed before FWA (Six to Seven months away) we agreed on a payment plan and it was paid in full by Feburary with all my measures and a duck-tape dummy mailed to them.

    Over the next several months they tell me they’re working on it, even sending a screen shot of a head. I was thrilled! They later invited me to a closed group telegram saying I was a good friend and a great customer. There I discovered the head they showed me, was another suit they were making. I asked for progress and they showed bare, unfinished feet. This was less then a week from FWA.

    I was only able to recieve half of my money back, as they waited out the buyer protection on some of installments. They’re pleasant enough people, but I’ve heard nothing but negative things about their practice since commissioning them. Wish I had seen this post sooner.

  5. Nukkua says:

    I’m having a similar problem right now. I ordered feetpaws TEN MONTHS ago, and I’m really peeved. They’ve been having a lot go on lately, which I am sympathetic to, but it has been ten months since the initial ETA:

  6. Moose says:

    Oh they seem to ALWAYS have something going on. That’s how they suckered me into thinking waiting for 3 years was acceptable

  7. Cottonwood says:

    Same, I ordered feet paws over a year ago now, was told a couple of times that they were almost done and have only received one picture of them inside out. Never once have they contacted me, its always been me asking about my paws.

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