Welcome to the Frequently Asked Questions page!
If you have a question that is not answered here, feel free to Contact us.
You can review any item if it was not made by you as long as it follows our rules.
If you wish to review items you’ve made yourself, they must meet the following criteria:
– The item you’re reviewing has been destroyed, or
– The item you are reviewing is 3 years old or older, or
– The item you’re reviewing is at least a year old AND has had at least 2 owners other than yourself
(ex: you made a head and sold it to person X. Person X later sold it to person Y. You can review your fursuit head after Y’s purchase.)
In addition to the above, in order to write a review for an item you have made yourself:
– The item must not have a review by a customer posted on FursuitReview already AND
– At least one month has passed since you submitted a review of an item you have made yourself to FursuitReview
And we will also clarify this somewhat grey area:
If you made something using an item you personally did not create, you may review the singular item even if the costume you made using that item does not meet the criteria listed above. An example would be you using a resin base made by creator B for an entire fursuit later released under your name. You would review how creator B and their base was to work with.
If you have any questions about this or would like some more clarification, please contact us.
Many makers go by many different names. At this point in time, FursuitReview has simply picked what seems to be the “most popular” name and used that for categorization. You can see the current list of all makers reviewed here.
Known aliases are then added to the maker page. These are grouped with other maker links (such as Twitter, FA, etc.). Even if you are listed as “AccountName” officially, a user putting “ANP Label” into search should be able to find you.
However, if you would really prefer a different name listed on the list officially, FursuitReview wants to help. Contact us with proof that you are the maker*, and what you prefer your name to be listed as. This can be a hard change from “AccountName” to “ANP Label” or for small changes such as “PRefeRed CaPiTaLs” or preferred spacing. FursuitReview wants your name listed how you want it to be.
Unfortunately, past reviews will not be changed. Old reviews that say “Fursuit by AccountName” will still be viewable. But they will be listed under the main maker page of “ANP Label.”
FursuitReview will also not delete a listing/name entirely. It will change the main listing to your preferred name and all aliases will still remain attached to it.
*Proof that you are the maker can be anything. Email from the official email listed on your main account page, from your own publicly-known domain, or any other way you can think of that lets us know you are not an impersonator. You can also note Bornes directly from your maker account through FurAffinity instead of emailing FursuitReview.
Note: Only a maker or the review’s writer can have a review removed. You may be asked to provide proof you are not an impersonator when you ask for a review to be removed. Third parties cannot remove reviews at all.
If the reviewer is outright lying about their ownership, usage, or experience with you or an item you made in their review and you have proof of that lying, contact us and your case will be dealt with on a case-by-case basis, with possibility of the review being removed, archived, or comments disabled. It is also heavily recommended that you make an ArtistsBeware post about that user and their false review.
If the reviewer is genuinely abusive or a liar about you and/or your item, you should keep your complaints private, not respond to the FursuitReview submission in comments, and contact us for resolution. If your proof is reasonable, your case will be dealt with quietly and with as little drama as possible.
If you simply do not like the review of you or your item, or you do not have proof that the reviewer has falsified their review, you are encouraged to respectfully defend yourself in the comments of the review or submit an official review response. While FursuitReview does not allow reviews of customers (that is what Artists_Beware is useful for), you are free to defend yourself in the comments as long as you follow our rules. Do not go outside FursuitReview and insult, harass, or otherwise harm a reviewer who has given you a “bad review.” If you are found to be doing this, you will be blocked from commenting on FursuitReview entirely.
Please note that FursuitReview does not police how a reviewer feels about their item or experience. If they describe their experience as negative, even if you think it does not “count” as a negative experience, that does not constitute as lying and the review will not be removed. If this is the case for the review you wish to remove, FursuitReview recommends encouraging your other customers to submit reviews of your items in order to more fully balance how your image is presented.
Additionally, if a reviewer has “character flaws,” proof of them acting out against other people or at other times does not necessarily mean they lied in the review itself. FursuitReview only removes reviews based on the content of the review, not the type of person behind it. If the review itself is false, it will be removed. If the person behind the review has a bad reputation, but still told the truth about their item in their review, then the review will stay.
Before leaving a comment on a review, please read these helpful tips posted on our official blog.
Sometimes, reviews reveal problems which the maker did not know about previously. For instance, a reviewer may complain about a manufacturing flaw in their review even though they never contacted the maker specifically about it. The maker may then fix, replace, or refund the reviewer because of this issue. But then the fix is never presented to future readers of the review. What is a maker to do?
FursuitReview believes good deeds should go unpunished!
If a reviewer complains of a specific issue– which you later addressed thanks to their public review — FursuitReview would love to showcase it!
(Additionally, if you’re responding to a negative review, you may find the “I have negative reviews on FursuitReview… Now What?” article helpful.)
An official maker response is meant to be the final word from you, the maker. A review containing an official response will be marked with a “❖” in the title of the review. There will be a red box at the top of the review (under the first picture) informing the viewer that an official response has been added, with a link so they can jump immediately to it. The actual section for the response is at the bottom of the review, underneath the rating. It is titled “❖ Maker Response” and has a header with a red gradient background to set it apart from all the previous sections.
A maker response is not meant to communicate to the reviewer! It is meant to communicate to the people reading the review.
As such, it is best practice to:
- Keep it as short and concise as possible
- Keep it as professional as possible – no personal insults or excuses
- Give a short summary of the problem(s) and your solution(s) to those problems
- End your response on a positive note
To submit an official response, reviews now have an expandable box at the bottom with a form asking if you’d like to make one. Use this form at the bottom of the review you’d like to respond to. If the review is older, it may not have an official response form attached below it. In this case, here is a direct link to the response form. You can also contact us through Twitter DMs or our regular contact form with what you’d like to say instead.
Official Responses are always verified before being posted to ensure that the person who submitted the response is actually the maker in question.
We do this by contacting the maker directly through one of their business pages or emails and ask if they have recently sent us an official response.
If you would like a different, duplicate, or custom short URL for your review page, we can do this for you!
- You must have at least one review already on FursuitReview to apply
- You must advertise FursuitReview on at least one of your active pages (FA, Tumblr, etc.)
- That’s it! Contact us with proof of your linkback and what you’d like your name for the short URL(s) to be!
If you do not wish to advertise FursuitReview, you can make a one-time donation of 5 USD to get your short URL. Please contact us for details.
FursuitReview has many short links to easily point people to certain parts of the site!
faq.fursuitreview.com – Frequently asked questions
rules.fursuitreview.com – The FursuitReview rules
forms.fursuitreview.com – The review form!
makers.fursuitreview.com – List of all makers with reviews
all.fursuitreview.com – All reviews ever posted with links to all the sorting options.
price.fursuitreview.com – Sort reviews by price
rating.fursuitreview.com – Sort reviews by rating
time.fursuitreview.com – Sort reviews by completion time
year.fursuitreview.com – Sort by year item was made
style.fursuitreview.com – Sort by style & padding
species.fursuitreview.com – Sort by species
search.fursuitreview.com – Advanced Search
In addition, some makers will have a direct link to their reviews page at makername.fursuitreview.com if they chose to apply. Not all makers have custom direct URLs; however, all makers have an automated short URL based on their present name in the makers list, with spaces converted to hyphens.
An example: dorky-dog-suits.fursuitreview.com
The following pages are the only official pages of FursuitReview. Any others are not related!
There is also /r/fursuits which is owned by FursuitReview but currently inactive (not to be confused with /r/fursuit).
We are officially affiliated ONLY with:
Trusted-Artists on FurAffinity
Other pages we link to or are linked to us are done out of courtesy and not an official affiliation.
When you submit a review using the review form, it should be posted to the website within five days. If something needs clarification, or if for some reason your review is unable to be posted within five days, you will be contacted on the email you provided in the form.
Generally, only one review is posted a day. So do not be alarmed if you see reviews posted but they are not yours. Reviews will first appear on FursuitReview.com, followed by the Furaffinity page within 45 minutes. A review of a maker that has never been reviewed before will take longer to post to the website. Once the review has been published, links will be posted to Reddit, Twitter, and Facebook. This process usually takes 5 – 15 minutes but can sometimes take up to one hour.
If you have sent your review form five days a go or more and your review has not been posted and/or you have not been contacted, please check your spam folder first to make sure you did not miss an email from FursuitReview. If a message is not there, please contact us and inquire about the status of your review.
If you sent in a review a long time ago and it was never posted, we likely still have it! Please contact us with some information about the review (what email you used, general date range you sent it in, etc.) and we should be able to find it for you.
The rating system is comprised of three general categories, listed below:
[YES] Positive = The reviewer would recommend this maker to another
[OK] Neutral = The reviewer may or may not recommend this maker, depending on certain circumstances (reviewer clarifies what these are)
[NO] Negative = The reviewer would not recommend this maker to another, unless the maker significantly changes their practices
FursuitReview asks the reviewer to answer the question: “Would you recommend this maker?” The reviewer answers in a positive (yes), neutral (ok/maybe), or negative(no) way.
Since reviews are inherently opinionated, a reader should pay attention to the entire review instead of focusing specifically on the grade. Some grades may seem misleading without context, and it is important to keep this in mind for all reviews before making snap judgments about an item or its maker.
Reading the “General Information” box on a review will help provide you with the information about the context of that review. How much the reviewer paid, how long they waited, how much prior experience they have with fursuits, how long they have worn the item they’re reviewing, and if they contacted the maker about any problems they had are all things to keep in mind when considering why a reviewer rated an experience a certain way.
Reviews are posted according to the review date specified within the review form. If that is a date in the past, then it may not show up in “newest reviews.” You can check to see if your review was posted by using the search or by viewing “all reviews” – where they are again sorted by review date, with newest being at the top.
Unfortunately, since the review date is the “publish date” there is no way to make sure reviews with dates in the past are shown with the newest reviews at this time.