The maker was pleasant at first, but that quickly declined over time.
They made a TOS halfway through my commission, they did not have a TOS at the beginning of my commission. They did not know how to send the TOS document through email, which was very frustrating. I had to keep requesting it from the maker, which was annoying.
They overcharged me for shipping and did not refund the overcharge. They did not ensure my package for the full amount I paid, which I would have happily paid extra for. I tried to explain that I would have paid extra and I was threatened with a lawyer by the maker’s husband for “stressing out” the maker.
After leaving a respectable review about my head and experience, they accused me of lying/slandering their business/and rushing them. They were very nasty to me and again threatened to get a lawyer involved because they didn’t like my negative review.
They accused me of not providing measurements, not stating I wore glasses and that I did not request fleece material to be used. I sent them many screenshots of our conversations to prove I had not lied and that what I was saying was 100% true.
After calming down, they offered to fix “minor” issues with the fursuit head if I paid shipping costs, but I refused. After such a bad experience with them, I no longer wanted to do business with them and the issues were not ‘minor’. I also feared they would have not returned my head back to me.
Do not work with this maker.